“I believe that good manners and civility should be a part of everyone’s life. Good manners consist of much more than just knowing which fork to use, it includes social etiquette, communication skills, poise and learning how to handle a situation with grace, kindness and intelligence.

All of my workshops are designed to be fun. When participants are actively involved, learning is more enjoyable and memorable.”

Kim Maxwell
The Etiquette Lady

Who Would Benefit?

New Executives

Middle managers on their way up

Marketing and Development Professionals

Directors who represent your organization during and after business hours.

New Hires: Orientation is a perfect time for an organization to present its expectations before any bad habits become entrenched.

All personnel that do business with the public and represent your organization.

Management in supervisory positions who lack the “Soft Skills” they need to deal effectively with the work force.

High-profile executives in need of fine tuning.

The executive’s spouse who must assist in entertaining the high-end client.

Children of the executive who may require social skills at home and in social settings.

Anyone in transition who wants to improve his or her image

 

First Impressions Start Here.

Business is about first impressions and on-going interactions. Employees’ appearance, attitude and behavior are direct reflections of your business and brand.

How do your personnel measure up?

 

In my “Outclass The Competition” workshops, your employees will learn the hidden value - and priceless potential - of image, business etiquette and protocol and how they can make a difference in your company’s first impression.

My workshops will provide employees with the fundamentals for making a notable first impression: how to look, act, and be their best in any professional situation. From handshakes, introductions, and presenting a business card, to body language, gestures and the impact of words, participants will learn the immeasurable value of image and etiquette in business.

The Etiquette Lady workshops transforms your work force into a team of skilled professionals.Additional workshops are available that address Workplace Etiquette, and will complete your team’s training with vital business etiquette know-how - for professional excellence in the office and beyond. With an understanding of office courtesy, technology protocol, meeting manners in and out of the office, and the principles of business travel, your employees will possess the tools they need to support your corporate image from the inside out.

 

Discover how business etiquette training can work for you!

Your company is worth it!

You Are The Company.

Through their actions, words and attitudes, your employees establish the professionalism and quality of your business with every person they meet. Whether a receptionist, a sales person, an office manager, or a high level executive, your employees create your customers’ experiences and drive their decisions to bring you repeat business…or to run to the door of your competitor.Your employees are your company. Prepare them both for success!

 

My workshops will equip your work force with the skills they need to create a positive, memorable experience for every person they come in contact with, in or outside their place of business. Through my workshops your staff will learn the importance of first impressions, the power of attitude, the strength of words, and the significance of compassion during difficult customer service cases, employees will learn to see through the customer’s eyes and to help, not hinder, in a variety of professional situations. By the workshop’s end, they’ll understand how their actions, words, and attitude create—or ruin—a customer’s experience and why they should go the extra mile with a smile!

 

Schedule a consultation with The Etiquette Lady to learn more!