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Doing what “comes naturally” may not be in your best interest. Your manners and social image are always under examination in your professional and personal life, and these skills create lasting impressions.
In a customer service-driven market, people will continue to do business with individuals and businesses that meet their needs and do not offend them.Negative first impressions are difficult to change.
What do others decide when they enter your place of business, meet your receptionist, meet your employees, meet the leadership? Be aware of your picture. Polish your professional image and performance by training your employees to best represent your company.
ETIQUETTE INTELLIGENCE
positions
you to:
Distinguish yourself from the competition by providing cutting edge
differences: courtesy, image, trust, and perceptions of reliability.
Develop and maintain business.
Project a professional image.
Project “confidence and authority” by providing
the skills and knowledge to thrive in important business situations
and with diverse clientele.
Build teamwork by defining appropriate (and inappropriate) business behaviors between superiors and subordinates, co-workers, professional associates, and friends. This creates a productive environment that promotes problem-solving and collaboration.